Aabhushan Henna

Last updated: [Date]

At Aabhushan Henna, we value your satisfaction and aim to provide the highest quality products. Please read our return and refund policy carefully before making a purchase.

1. Products Eligible for Return

We accept returns only if:

• You receive a damaged product (in transit).
• You receive the wrong product from what you ordered.
• The product is defective or expired on arrival.

2. Products NOT Eligible for Return

Due to the nature of our products (cosmetic/herbal), we cannot accept returns in the following cases:

• Product opened, used, or tampered with.
• Change of mind or dislike of fragrance/colour.
• Henna cones or powders where the seal is broken.
• Products purchased during clearance or sale.

3. Return Process

1. Contact our customer support within 48 hours of delivery via email: [your email] or WhatsApp: [your phone].
2. Provide your order ID, product photos, and a short description of the issue.
3. Once approved, we will arrange reverse pickup or request you to send the product to our return address.

4. Refund Process

• Refunds will be issued only after the returned product is received and inspected.
• Refund method will be the same as original payment (Razorpay, PayPal, Bank Transfer).
• Refund time: 5–7 business days after product inspection.

5. Exchange Policy

• In case of wrong or damaged product, we can send a replacement instead of a refund if you prefer.

6. Shipping Costs

• If the return is due to our error (wrong/damaged/expired product), return shipping is free.
• If the return is due to customer error (wrong address provided), shipping charges are non-refundable.

7. Contact Us for Returns

📧 Email: [your email]
📞 Phone: [your phone]
🏢 Return Address: [your business address]